This headset is enhanced to use with Microsoft Lync. However, the cable is long enough to connect to computers without forcing people to lean over their computers. The headset also has a noise-canceling unidirectional mic that focuses the speaker's voice while removing background noise. The design is lightweight, making It comfortable to wear for an extended period of time. This is a single ear headset that is ideal for agents who need to speak with coworkers in the time period between calls because one ear does not have headphones. The Logitech Mono H650e is a modern option. Here are the best call center headsets of the year: Just like with call center software, anyone who operates a contact center needs to have the correct tools.
Some of these headphones also have wireless capabilities that give the user more freedom while on the phone. When rating these headsets, the rate of noise reduction, reliability, and comfort. This list of call center headsets compiles 16 of the best headsets currently on the market. And no one wants to purchase a headset that will break shortly after purchasing it. Not having a noise reduction feature on a headset means the calls will sound unprofessional and the agent may lose vital information. When the headset starts to become uncomfortable, there will be a decrease in the agents' level of efficiency, even if they work remotely.
The most important factors to consider when choosing the right headset includes reliability, noise reduction, and comfort. To ensure that your agents are achieving their highest productivity levels, it's important that they are using a proper call center headset.
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